Recent Posts

A Discovery Store flood In Los Gatos

5/15/2018 (Permalink)

Water Damage A Discovery Store flood In Los Gatos Stores ceiling on the floor

An office in Los Gatos, Ca flooded an downstairs store over the weekend. The store manager got to the store to see water coming down from the ceilling like rained. Store manager called SERVPRO of SW San Jose to come help them take care of the water. SERVPRO was there to help and dry up the upstairs and downstairs units. SERVPRO of SW San Jose also helped the upstairs tenants to move  to a different store till SERVPRO fixed the unit. SERVPRO of SW San Jose was called out on a Sunday, SERVPRO was out on a Sunday to help the store owner to set equipment and help clean up the mess. SERVPRO was there to help and take care of all the damaged that happen to the building. The owner was thrilled that we came in and helped in anything they needed help. 

March Madness 2018

3/5/2018 (Permalink)

Water Damage March Madness 2018 Good Luck!!!!

It's that time of year again, time for March Madness!

Grand Prize:  2 tickets to your choice of the Sharks, 49ers, Raiders, Giants, A’s, Warriors, or Earthquakes

2nd Prize:  $75 Gift Card to your choice of The Cheesecake Factory

3rd Prize:   $25 Starbucks or Peet’s Coffee Gift Card

Consolation Prize:  4th place and up receive $5 Starbucks or Peet’s Card

Eligibility:  Must be a SERVPRO of SW San Jose Partner (owner, agent, agent staff, property mgr, realtor, broker, or employee).

How to Enter:  Visit: If you wish, you may have the computer choose your bracket for you – no basketball knowledge or experience required!  J 

ENTRIES MUST BE COMPLETED BY THE TOURNAMENT 9AM PST 3/1/16.  THERE IS NO COST OR OBLIGATION TO ENTER.  One entry per person.  Contest rules are listed on the website.

Questions?  Please contact Nancy Penaloza at 408-679-9468 or

Good luck from your Fire, Water, and Mold Cleanup & Restoration Experts……  SERVPRO OF SOUTHWEST SAN JOSE!!  

San Jose Floods

2/22/2018 (Permalink)

Rescuers chest-deep in water steered boats full of people, some with babies and pets, on Tuesday from a San Jose neighborhood inundated by water from an overflowing creek. 

At least 225 residents were taken to dry land and rinsed with soap and water to prevent them from being sickened by floodwaters that had traveled through engine fuel, garbage, debris and over sewer lines,

"Coyote Creek is rising because of water coming out of Anderson (Reservoir)," Matlow said. "We have a neighborhood that's basically underwater."   

Water rescue teams are using boats and other vehicles to go door-to-door and pull residents to safety, Matlow said.

Anyone who has come into contact with the murky brown water is being decontaminated because of fears about overflowing sewage lines, oil and gas from vehicles trapped in the water or household chemicals that might have leaked into the flood waters.

Serving Downtown San Jose Businesses

2/20/2018 (Permalink)

Commercial Serving Downtown San Jose Businesses SERVPRO of SW San Jose can help you!!

Many of our customers know that we do residential water mitigation work, but not as many know we serve businesses both large and small.  Last year was supposed to be the El Nino year, but this season we've received a record number of water and mold damage phone calls for residential & commercial buildings alike.

We are located conveniently off Capitol Expressway and Highway 87, making it easy to serve your downtown business.  In particular with water damage, a quick response is critical.  The longer water is allowed to dwell, the more damage it can cause and the longer your business could be inoperable.

SERVPRO offers an Emergency Ready Plan (ERP) that can be a part of your company's overall Disaster Plan, something both FEMA and the Red Cross recommend every business have.

If you have questions about how SERVPRO can help you with your company's ERP, contact Nancy Penaloza at SERVPRO of SW San Jose.

Storm in the Bay Area.

1/12/2018 (Permalink)

Storm Damage Storm in the Bay Area. A ceiling collapses from rainwater in San Jose, CA

We at SERVPRO of SW San Jose are here to help the South Bay with cleanup from this week's storms.  Whether you suffer from a small roof leak to a complete house flood, we can help you.

Should you suffer water intrusion into your home, here are some important does and don't (apply for clean water situations such as rain intrusion)

1.  Catch water intrusion if possible in item such as a bucket.

2.  Remove excess water by mopping & blotting

3.  Remove and prop up wet upholstery cushions for drying

4.  Place aluminum foil or wood blocks under furniture legs.

5.  Hang  furs and leather goods to dry separately at room temperature.

6.  Remove Oriental or colored rugs from wet carpeting

7.  Do NOT use a regular vacuum to remove water.

8.  Do not turn on ceiling fixtures if ceiling is wet, and keep out of wet areas where ceilings are sogging from retained water.

9.  Do not leave books, magazines, or colored items on wet carpeting.

Mold hardwood floor in San Jose, Ca

1/11/2018 (Permalink)

Mold Remediation Mold  hardwood floor in San Jose, Ca Mold under hardwood floor in living room.

This week a customer telephoned us to report that her kitchen hardwood has been gradually discoloring over several months, in particular over a high traffic area.  They were at a loss as to what was causing the discoloration.  They contacted their insurance agent and he suggested to call us for a no-obligation inspection.

We sent out a technician who performed a moisture mapping of their floor.  He determined not only was there water present under the floor, but also under the carpeting of the family room that is located adjacent to the kitchen.

Our tech carefully peeled back the carpeting to discover a crack in the customer's concrete foundation where water was emanating from. 

No customer ever wants to hear the news there is a crack in their foundation - but boy was she relieved to finally know the cause! 

Kitchen Fire

1/3/2018 (Permalink)

Fire Damage Kitchen Fire  Stove fire

Last week we discussed how important the proper type fire extinguisher can be should a fire occur in your home; but here are some important tips on how you can prevent having to use the extinguisher in the first place:

Stay in your kitchen whenever you are cooking on the stovetop.

Stay in the home when cooking your turkey and check on it frequently.

Keep children away from the stove – at least 3 feet.

Make sure kids and pets stay away from hot food or liquids. The steam or splash from vegetables, gravy, or coffee can cause serious burns.

Keep the floor clean so you don’t trip over any toys, purses, or bags.

Keep knives out of the reach of children.

Be sure electric cords from an electric knife, coffee maker, plate warmer, or mixer are not dangling off the counter within easy reach of a child. 

Do not leave candles burning in rooms where you cannot observe them and make sure the flame is at least 1’ away from any combustible item.

Make sure your smoke alarms are working. Test them by pushing the test button.

Some people may look to vary the traditional turkey entrée by using a deep fryer. The deep-frying cooking process requires that up to 5 gallons of oil be heated before placing the turkey into the device. Tests have shown that a number of available fryers can tip over easily, allowing hot oil to spill and creating a fire or scald burn from contact. They can also overheat which causes hot oil to spill or splatter outside the fryer, a recipe for fire or serious injury.

Want to see what a turkey fryer disaster can look like? State Farm teamed up with William Shatner to make a short video of what a turkey fryer fire can do, you can watch it here:

If a house fire does occur, quickly get yourself and loves ones out of the house and call 9-1-1. If you attempt to fight the fire, make sure that others are getting out of the home or have a clear way out. For small grease fires, you can use a Class B extinguisher or smother the flames by sliding a lid over the pan and turning off the stovetop. Leave the pan covered until the pan is completely cooled. If there is an oven fire, turn off the heat and keeps the doors closed.

Ways to Reduce Water Damage.

1/3/2018 (Permalink)

Water Damage Ways to Reduce Water Damage. Interior water damage from a clogged gutter.

Whether due to lack of attention or a freak accident, all homeowners at one point or another experience some type of water issue in their homes. And in many cases, the problems present themselves in subtle ways. The key is to be on the lookout for them so that they don't become a matter that requires a significant amount of time, money, and effort to fix.

With this in mind, the Insurance Institute for Business and Home Safety (IBHS) chronicled the five leading causes of water damage based on property insurance claims. In addition, they outlined the potential indicators of a problem and tips on how homeowners can solve them.


The average cost of a plumbing supply system failure was more than $5,000 after the insurance deductible was paid, according to the IBHS study. 

Ways to Reduce Damage

  • Potential indicators of a plumbing problem include an increased monthly water bill, banging pipes, rust stains, and moisture in the walls or on floors, and signs of wet soil erosion near the foundation.
  • Setting the thermostat 60 degrees or higher in winter months, letting faucets drip and insulating pipes are all ways to reduce the risk of frozen pipes.
  • Consider installing water alarms or a whole-house automatic water shutoff system 


Toilet failures in the IBHS study cost more than $5,500 per incident after the deductible was paid. One-third of all toilet failures in the study resulted from an overflowing or clogged toilet.

Ways to Reduce Damage

  • After you flush, wait for the valve to completely finish refilling the tank and bowl. If an overflow looks imminent, turn off the supply valve.
  • Twice a year, inspect a toilet’s components, such as the fill, supply and flush valves and the supply line.
  • Consider upgrading the toilet’s supply line to a sturdier braided steel hose.


The most common causes of water heater failures in the IBHS study were a slow leak or a sudden burst in the tank, followed by supply line failures.  The average cost per incident was $4,444.

Ways to Reduce Damage

  • Check the life expectancy and warranty for the water heater and replace accordingly.
  • Proper maintenance, such as flushing sediments and inspecting the heater’s anode rod, can increase life expectancy.
  • Inspect valves to ensure proper operations, and use ball valves in place of gate valves whenever possible.


The IBHS study found more than half of plumbing system failures were the result of sewer backups. The problem was more common in southern states and on average cost $4,000 per incident after the insurance deductible was paid.

Ways to Reduce Damage

  • If the home’s sewer system is connected to the city’s sewer system – a particular problem for older homes – or if you are located downhill or below street level, contact a plumbing professional to install a backflow prevention assembly into the home’s sewer system.
  • Plant trees away from lateral drain lines to prevent roots from damaging piping.
  • Never pour grease down the drain.


More than half of the claims in the IBHS study were linked to washing machine hose failures. Washing machine claims in the study averaged more than $5,300 per incident after the deductible was paid.

Ways to Reduce Damage

  • One burst inlet hose, and your laundry room is flooded in a matter of minutes. Replace rubber hoses every three years and consider upgrading to sturdier braided steel hoses.
  • When leaving the house for an extended period of time, turn off the hot and cold water supply valve to reduce failure risks.

Nothing can completely prevent water damage incidents.  But you can reduce your risk by taking some precautions. 

Bathroom mold in San Jose, Ca

1/3/2018 (Permalink)

Mold Remediation Bathroom mold in San Jose, Ca Bathroom mold.

A mother of two young children contacted us because of a mold concern.  Here is her story:

“Mold is growing on the sheet rock in my bathroom.  I’ve sprayed it down with bleach and cleaning solution a number of times, but it always seems to grow right back”!  It measures about 25 sq ft in total.   My husband says  he can cut out the affected sheet rock and hang new sheet rock, but I’m afraid of he and my children getting sick.  What should we do?

According to EPA Guidelines, what type of Containment and Personal Protective Equipment (PPE) are suggested to remediate 25 sq feet of mold?

There is no practical way to eliminate all mold and mold spores in the indoor environment; the way to control indoor mold growth is to control moisture.  Molds can be found almost anywhere; they can grow on virtually any substance, providing moisture is present.  They can grow on wood, paper, carpet, and foods – this is why when you leave open bread on a counter, it begins to become moldy in a few days.  Mold is a part of our everyday environment.

Remember to change your furnace filter!

1/2/2018 (Permalink)

Fire Damage Remember to change your furnace filter! You definitely don't want to eat off this silverware right now

In November SERVPRO of SW San Jose helped a customer dealing with a type of puff-back from his furnace.  It was a townhouse rental property with a long-term tenant, no maintenance emergencies in almost 10 years .... sounds like an in deal tenant yes?

In November, the tenant called to report ash streaming out of all the vents like an incinerator!  When I arrived for the inspection I found that the tenant had not changed the filter in 2 years!

We had to treat this type of contanimation exactly as we would treat a smoke damage cleanup.  It required 100% wipedown of structure and contents, HVAC cleaning, and then extensive floor cleaning.

Ash has a way of sneaking even into closed areas - have a look below at the ash around his silverware which was enclosed in the silverware drawer.