Recent Posts

Serving the Bay Area

12/2/2019 (Permalink)

Many of our customers know that we do residential water mitigation work, but not as many know we serve businesses both large and small.  Last year was supposed to be the El Nino year, but this season we've received a record number of water and mold damage phone calls for residential & commercial buildings alike.

We are located conveniently off Capitol Expressway and Highway 87, making it easy to serve your downtown business.  In particular with water damage, a quick response is critical.  The longer water is allowed to dwell, the more damage it can cause and the longer your business could be inoperable.

SERVPRO offers an Emergency Ready Plan (ERP) that can be a part of your company's overall Disaster Plan, something both FEMA and the Red Cross recommend every business have.

If you have questions about how SERVPRO can help you with your company's ERP, contact Nancy Penaloza at SERVPRO of SW San Jose.

Helping out property managers

12/2/2019 (Permalink)

Vandalism Vandalism

One of our customers who is a property manager contacted us this week because he was dealing with some disgruntled tenants that abruptly moved out of one of his rental houses and trashed the place.  They allowed their pets to urinate on the floors without cleaning it up, wrote graffiti on the walls, and even broke out the front windows.

SERVPRO of SW San Jose provides emergency board-up and vandalism cleanup services.  We sent out a crew immediately to the home in order to board up the broken windows to keep out thieves and squatters.

The interior cleanup was very extensive, it required removing the most heavily affected flooring, then cleaning and sanitizing the sub-floor. 

Once finished, our customer told us he was very pleased with the outcome and the quick turnaround time so that he could begin renting the property again.

Raining days in the Bay!

12/2/2019 (Permalink)

water damaged ceiling water damaged

Here in the Bay area it seems the rains have arrived  this year!   It can mean bad news for property owners.  In the last week we received  calls for roof leak related water damage alone. 

In this example, flashing on the roof has failed causing water to leak into the ceiling cavity above the foyer.  When we performed a moisture inspection and found visible and hidden water damage in the foyer ceiling.  We recommend damage be handled in four steps:

  1. Apply a roof tarp to prevent water intrusion until roof repairs can be made
  2. Open affected ceiling and initiate drying
  3. Perform roof repairs and test repairs with foyer ceiling still open
  4. Close and repair foyer ceiling

If you should be so unlucky to have water intrusion this winter, we are here to help!  Give us a call to schedule your estimate.

Here comes the Rain!!

12/2/2019 (Permalink)

roof leak rood leak due to the rain.

We at SERVPRO of SW San Jose are here to help the South Bay with cleanup from this week's storms.  Whether you suffer from a small roof leak to a complete house flood, we can help you.

Should you suffer water intrusion into your home, here are some important do's and don'ts (apply for clean water situations such as rain intrusion)

1.  Catch water intrusion if possible in an item such as a bucket.

2.  Remove excess water by mopping & blotting.

3.  Remove and prop up wet upholstery cushions for drying.

4.  Place aluminum foil or wood blocks under furniture legs.

5.  Hang furs and leather goods to dry separately at room temperature.

6.  Remove Oriental or colored rugs from wet carpeting.

7.  Do NOT use a regular vacuum to remove water.

8.  Do not turn on ceiling fixtures if ceiling is wet, and keep out of wet areas where ceilings are sogging from retained water.

9.  Do not leave books, magazines, or colored items on wet carpeting.

Be Safe on Thanksgiving

11/21/2019 (Permalink)

Turkey Fryer Blazing Up Turkey Fryer Blazing Up

Did you know that there are about 4,300 Thanksgiving Day fires annually in the United States?   The National Fire Protection Association (NFPA) says Thanksgiving Day is the leading day for home cooking fires, with three times as many occurring on Thanksgiving as any other day of the year.  Cooking is often a relaxing and fun task that brings family and friends together, and it provides a great way to showcase your creativity and love of good food.   Safety in the kitchen is always important even more so when there is a lot of activity and people at home.

Here are some important tips on how you can prevent having to use the extinguisher in the first place:

  1. Stay in your kitchen when you are cooking on the stovetop so you can keep an eye on your food.
  2. Stay in the home when cooking your turkey and check on it frequently.
  3. Keep children away from the stove – at least 3 feet.
  4. Make sure kids and pets stay away from hot food or liquids.  The steam or splash from vegetables, gravy, or coffee can cause serious burns.
  5. Keep the floor clean so you don’t trip over any toys, purses, or bags.
  6. Keep knives out of the reach of children.
  7. Be sure electric cords from an electric knife, coffee maker, plate warmer, or mixer are not dangling off the counter within easy reach of a child.
  8. Do not leave candles burning in rooms where you cannot observe them and make sure the flame is at least 1’ away from any combustible item.
  9. Make sure your smoke alarms are working.  Test them by pushing the test button.

This your Chimney at ricks for a fire..

11/21/2019 (Permalink)

house chimney House Chimney

Did you feel the chill in the air this past weekend?  For many of us, there’s nothing quite like enjoying a crackling fire to chase away the cold weather.  You’re sitting in your living room with your family enjoying the warm glow of the flames, and suddenly you hear a roaring noise.  It almost sounds like a jet plane is flying right over your home!  Huge amounts of dark smoke billow out of the top of your chimney – what is happening?!?

This is a scenario that plays out almost 25,000 times per year in the US:  Chimney Fires.  These fires can be very dramatic, or they may burn silently, but their silence holds no indication of the harm they may cause as they burn slowly at incredibly high temperatures.  Regardless of the type, all chimney fires can cause substantial damage and risk to you and your family.

So what causes chimney fires?  The build-up of creosote along the chimney lining walls can facilitate the start of a chimney fire. This build-up is caused by the unburned materials in the smoke accumulating along the chimney walls and creating a sticky substance that can easily catch fire. The smoke from the fire contains a substance similar to tar and when the temperatures within the chimney are below 250 degrees Fahrenheit, the substance will condense along the chimney surface. When the temperature drops below 150 degrees Fahrenheit, the substance turns into a dark, sticky substance that is also highly flammable.

The Good News:  Chimney fires are almost entirely preventable!

Chimney fires are a dangerous and serious problem to have, but the good news is that they are also almost entirely preventable.  You must be careful to only burn materials that are ready and meant to be burned.  For example, only use seasoned, dry wood, newspapers, and dry kindling.  Burning cardboard boxes, trash, or wrapping paper can cause the creation of excess creosote and put your home and family in danger.  While using the correct fuel is important, a chimney fire can still occur even after taking these precautions.  This is why annual chimney inspections and cleanings are a critical part of home maintenance.  Most creosote is removed during annual chimney cleaning performed by chimney sweeps.

A clean chimney reduces the risk of a fire; so before you strike the first match for a fire this winter, consider scheduling a chimney inspection and cleaning.   Some simple precautions can help you have a safe and happy winter season.

(Statistics Courtesy of U.S. Consumer Product Safety Commission (USCPSC))

Apartment fire in San Jose, Ca

10/2/2019 (Permalink)

Kitchen fire Kitchen fire in San Jose, Ca

A fire started in San Jose apartment at 3:30 pm. San Jose fire dependent was call and so was the property insurances company Sate Farm. State Farm agent gave a call to SERVPRO of SW San Jose to go out and help their customer with a fire they had in San Jose, Ca. SERVPRO was there with in an hour to help broad up the place and do a little bit of clean up till the insurances adjuster want out to take a look at damaged. SERVPRO of SW San Jose will be taking care of this project from beginning to end. Customers are happy that they are only talking to one company that is going to take care of it all. SERVPRO of SW San Jose is here to  help with all the big and small project. Call us at 408-288-9977

Office Flooded in Downtown Los Gatos, Ca

5/15/2019 (Permalink)

An office in Los Gatos, CA flooded a downstair's store over the weekend. The store manager got to the store to see water coming down from the ceiling like rain. The store manager called SERVPRO of SW San Jose to come help them take care of the water. SERVPRO was there to help and dry the upstairs and downstairs units. SERVPRO of SW San Jose also helped the upstairs tenants to move to a different store until SERVPRO fixed the unit. SERVPRO of SW San Jose was called out on a Sunday to help the store owner, to set equipment and help clean up the mess. SERVPRO was there to help and take care of all the damage that happened to the building. The owner was thrilled that we came in and helped in anyway they needed help. 

Does Homeowners Insurance Cover Broken Pipes?

5/8/2019 (Permalink)

Many people wonder whether water damage is covered under their homeowners insurance. The answer to that question all depends on the type of water damage. "Gradual damage" due to water happens over a long period of time. This could be because of a leaky pipe or other causes, such as a crack in a foundation. This type of damage is common cause for insurance claims.


If you're not sure whether your insurance will cover water damage caused by a leaky pipe, it's important to review the exact wording of your homeowners policy with your insurance advisor, agent, or broker. You will have to review the exclusions of your policy as well as the type of coverage you have. 


All insurance policies exclude wear and tear, and gradual damage. However, there may be some "exceptions." For example, "resulting" damage may occur as a result of a broken pipe, water tank, or washing machine.

Understanding Homeowners Insurance

5/1/2019 (Permalink)

First-time homeowners are faced with many realities of being “an adult,” and one of the things that comes with owning a new home is making sure you have proper insurance. But not all insurances are the same.

Just because you have insurance on your home doesn’t mean you’re protected from everything that could happen. In fact, often with homeowner policies, there are some very common occurrences that might not be covered.

Homeowners insurance differs from state to state, so to avoid making costly assumptions, it’s important to understand what’s included with your policy.


Typically, a policy will cover the actual dwelling and some of the other structures on the property, such as a fence, garage, patio or driveway. Personal property is usually covered as well. This includes the contents inside the home, although you may need to pay a bit more in premiums for high-value items like jewelry or paintings. You’ll want to make sure this is covered in your policy.

Homeowners insurance policies typically include coverage for injuries sustained on your property where you are liable. So, if someone slips on your driveway or falls while doing repairs to the roof, you’re covered. However, this coverage is usually limited to a certain dollar value, so you need to know how much coverage you have and exactly what’s included.

Natural disasters are the one area that can cause some problems, as not everything is covered and you often have to buy separate flood, hurricane or earthquake insurance—especially if you are in an area that is highly susceptible to these disasters. You also may be able to lower premiums by better protecting yourself against damage, such as adding storm shutters, reinforcing your roof or buying stronger roofing materials.


If items are stolen from your vehicle while it sits on your property, that may or may not be covered by your insurance. Normally, this is covered by auto insurance but there are some homeowner policies that will include these items, so it’s good to know if yours will.

Many first-time buyers think they need insurance to cover the entire cost of the house, but the land under your house isn’t at risk from theft, windstorm, fire or other perils covered in your homeowners policy, so it’s not necessary to include these when deciding how much insurance you should buy. Talk with your REALTOR® and determine the best number so you have enough coverage but not too much, and that you’re not paying premiums for what you don’t need.