Recent Posts

SERVPRO is here to help property management.

4/2/2021 (Permalink)

Call us we are here SERVPRO of SW San Jose

One of our property management clients called SERVPRO of SW San Jose because he was evicting a problem tenant who caused his apartment to become overwhelmed with roaches.  The pest control company had already treated the unit on a few occasions, but now they have a serious bio-hazard cleanup on their hands. 

He told us he contacted a few janitorial companies for quotes but they would not even attempt to bid the project because of the potential health hazards.

SERVPRO of SW San Jose crews have the expertise and materials to handle just about any bio-hazard cleanup project.  Should you run into such a situation, give SERVPRO of SW San Jose a call for your free estimate today. We will take care of the job from beginning to end. SERVPRO of SW San Jose will take care of the dirty work for you. Just call us and we will help out, and leave it "Like it never even happened."

Why SERVPRO cause we are here.

4/2/2021 (Permalink)

helping people out people helping them out

SERVPRO of SW San Jose welcomes opportunities to educate our community about fire, water, and mold damage restoration topics.  Recently our marketing manager spoke to real estate agent members of the Independent Broker's meeting at the Santa Clara County Association of Realtors (SCCAOR). SERVPRO also gives classes to property managers. SERVPRO gives real estate agent and property manages the tools to help them and educate them to know more about water, fire and mold damage. SERVPRO of SW San Jose takes care and helps out a lot of property managers in the area with water damage as well as mold and fire damage. Selling a house is a hard thing but when the real estate agent needs help taking care of a mold damage we are here to help them out. 

This is why you call SERVPRO

4/2/2021 (Permalink)

raccoons under house Skunks and raccoons under and around the house.

Here is a little story from one of our customer. She had raccoons under her house and called us.

I LOVE these guys! I had 4 skunks, 2 raccoons & a possum removed from around & under my mobile home by Critter Control & the animals thrashed the underside of my mobile & created several stinky latrines. My insurance covered the damage they did (not the removal but the damage) BUT I could not find anyone who would actually come out & give me an estimate to fix it! I tried all the people with good reviews & finally found a company that would come out. Their estimate freaked out my insurance agent because it was super high, only included 130 feet of insulation (out of 1440 sq ft) didn't include any remediation for animal waste, etc... & she called SERVPRO of SW San Jose. I was a bit concerned because I didn't know anything about them BUT Jeremy came out & checked the underside & wrote a new estimate that was higher BUT included getting rid of the animal waste, sterilizing the soil & replacing all of the insulation & moisture barrier. During all of this my BF had a heart attack & had to have a stent put in. They took care of everything! Were super easy to deal with and bent over backwards to make sure I was taken care of so I could take care of him. **Bonus** Not only is Jeremy super nice & knowledgeable BUT he also pointed out a shower drain in my back bathroom that is under construction that was not connected properly. It had calcification around the open joint & I would never have known that, if he hadn't told us. I would have had water pouring into my new insulation once the bathroom was finished. He also pointed out a couple of other minor things (that my BF will fix) with the water pipes, heating ducts, etc... So not only is he doing a great job but I feel super happy knowing that he is checking the plumbing, heating & electrical systems while he is down there & it is open! What a great experience!!!

We are here to help any time. 

SERVPRO is here to help.

4/1/2021 (Permalink)

mold in bathroom due to a water damaged mold can be anywhere SERVPRO of SW San Jose is here to help big or small jobs.

Working to help a customer in Los Gatos deal with a leaking wax ring from a toilet.  They saw a gradual widening of discoloration in a ring pattern in the vinyl in their upstairs bathroom - then one day this nasty spot appeared on their hallway ceiling below!  Luckily for them the amount of sewage was small and we were able to catch it in the initial stages.  We performed their water damage cleanup and sanitized the affected areas.

Customers often ask us if there is anything they can do to help prevent this type of damage.  The best advice in this instance would have been to investigate the vinyl discoloration in the upstairs bathroom at the very beginning.  Frequent inspections are often a good way to prevent leaks.

Helping out in a water damage in San Jose, Ca

4/1/2021 (Permalink)

water damage to the floor. Floor was damage but to long time leak in the kitchen from under the house.

A customer telephoned us to report that her kitchen hardwood has been gradually discoloring over several months, in particular over a high traffic area.  They were at a loss as to what was causing the discoloration.  They contacted their insurance agent and he suggested to call SERVPRO of SW San Jose for a no-obligation inspection.

We sent out a technician who performed a moisture mapping of their floor.  He determined not only was there water present under the floor, but also under the carpeting of the family room that is located adjacent to the kitchen.

Our tech carefully peeled back the carpeting to discover a crack in the customer's concrete foundation where water was emanating from. 

No customer ever wants to hear the news there is a crack in their foundation - but boy was she relieved to finally know the cause! But SERVPRO was there to help her in all the damage. 

We are here to help give us a call! 

How to reduce water damage to your home.

3/25/2021 (Permalink)

ceiling water damage bathroom ceiling water damage

Whether due to lack of attention or a freak accident, all homeowners at one point or another experience some type of water issue in their homes. And in many cases, the problems present themselves in subtle ways. The key is to be on the lookout for them so that they don't become a matter that requires a significant amount of time, money, and effort to fix.

With this in mind, the Insurance Institute for Business and Home Safety (IBHS) chronicled the five leading causes of water damage based on property insurance claims. In addition, they outlined the potential indicators of a problem and tips on how homeowners can solve them.


The average cost of a plumbing supply system failure was more than $5,000 after the insurance deductible was paid, according to the IBHS study. 

Ways to Reduce Damage

  • Potential indicators of a plumbing problem include an increased monthly water bill, banging pipes, rust stains, and moisture in the walls or on floors, and signs of wet soil erosion near the foundation.
  • Setting the thermostat 60 degrees or higher in winter months, letting faucets drip and insulating pipes are all ways to reduce the risk of frozen pipes.
  • Consider installing water alarms or a whole-house automatic water shutoff system 


Toilet failures in the IBHS study cost more than $5,500 per incident after the deductible was paid. One-third of all toilet failures in the study resulted from an overflowing or clogged toilet.

Ways to Reduce Damage

  • After you flush, wait for the valve to completely finish refilling the tank and bowl. If an overflow looks imminent, turn off the supply valve.
  • Twice a year, inspect a toilet’s components, such as the fill, supply and flush valves and the supply line.
  • Consider upgrading the toilet’s supply line to a sturdier braided steel hose.


The most common causes of water heater failures in the IBHS study were a slow leak or a sudden burst in the tank, followed by supply line failures.  The average cost per incident was $4,444.

Ways to Reduce Damage

  • Check the life expectancy and warranty for the water heater and replace accordingly.
  • Proper maintenance, such as flushing sediments and inspecting the heater’s anode rod, can increase life expectancy.
  • Inspect valves to ensure proper operations, and use ball valves in place of gate valves whenever possible.


The IBHS study found more than half of plumbing system failures were the result of sewer backups. The problem was more common in southern states and on average cost $4,000 per incident after the insurance deductible was paid.

Ways to Reduce Damage

  • If the home’s sewer system is connected to the city’s sewer system – a particular problem for older homes – or if you are located downhill or below street level, contact a plumbing professional to install a backflow prevention assembly into the home’s sewer system.
  • Plant trees away from lateral drain lines to prevent roots from damaging piping.
  • Never pour grease down the drain.


More than half of the claims in the IBHS study were linked to washing machine hose failures. Washing machine claims in the study averaged more than $5,300 per incident after the deductible was paid.

Ways to Reduce Damage

  • One burst inlet hose, and your laundry room is flooded in a matter of minutes. Replace rubber hoses every three years and consider upgrading to sturdier braided steel hoses.
  • When leaving the house for an extended period of time, turn off the hot and cold water supply valve to reduce failure risks.

Nothing can completely prevent water damage incidents.  But you can reduce your risk by taking some precautions. 

Septic system drain field.

3/25/2021 (Permalink)

take care of your pumped tank cleaning out your pumped tank

We don't run into too many septic system overflows in this part of the Bay Area, but if you happen to live or have a property in a rural area, for sure you have an idea about how septic tanks and the septic systems work. One way you’ll know if it’s maintained properly is if you don’t smell anything unpleasant coming from it. Now, there are a number of crucial do’s and don’ts to live by to ensure that your septic tank will last for as long as possible and that your septic system works the way it should. Here they are.

DO use high-quality toilet tissue only.

When shopping for toiletries, pick a toilet tissue that’s been proven to break up easily when wet. This way, it won’t cause any trouble when it’s already in your septic tank.

DO keep trees away from the septic system.

There are trees which have roots that grow and extend aggressively. They should be kept far from the septic system to avoid any damage. You can plant grass instead in the drainfield area to prevent and minimize the instances of soil erosion.

DO divert rainwater away from the drainfield.

When the drainfield is soggy, it would have challenges in absorbing liquid wastes. To prevent this, landscaping and foundation drains should be planned and executed accurately. Consult a professional regarding this matter.

DO perform regular maintenance.

Make sure your septic tank is maintained every one to three years by a professional. Now, the frequency of having your septic tank pumped will depend on its size, the amount of solids that go into it, and the volume of wastewater. It’s best to consult a professional again to know how often you should have your septic tank maintenance done.

DON’T allow an excessive amount of water to be discharged into the septic system.

It will cause the system to back up and will also affect the biological balance within the septic tank.

DON’T dump grease down the drain.

Grease can build up in the septic tank and plug the sewer pipes. So be sure it doesn’t find its way on the drain by having a separate container for it.

Office in Los Gatos had a water damage.

3/25/2021 (Permalink)

water in office upstairs affected downstairs store water in office upstairs affected downstairs store

An office in Los Gatos, CA flooded a downstairs store over the weekend. The store manager got to the store to see water coming down from the ceiling like rain. The store manager called SERVPRO of SW San Jose to come help them take care of the water. SERVPRO was there to help and dry the upstairs and downstairs units. SERVPRO of SW San Jose also helped the upstairs tenants to move to a different store until SERVPRO fixed the unit. SERVPRO of SW San Jose was called out on a Sunday to help the store owner, to set equipment and help clean up the mess. SERVPRO was there to help and take care of all the damage that happened to the building. The owner was thrilled that we came in and helped in any way they needed help. 

New Roof after a raining week in San Jose, Ca

2/11/2021 (Permalink)

New roof and water damaged clean up. Water damage inside home due to affected roof.

With all the rain we've been experiencing in the  Bay Area it's no wonder the number of roof leak calls into our office has been skyrocketing.  Water damage can affect all family members, human or not. 

The roof in question was only a few years old, but the wind of the last storm was too much.  If you experience a roof leak, here are some suggestions about how to go about fixing it:

Step 1:  Stop the water.  Hire a roofing company to either fix the leak or to install a temporary roof tarp to keep more water from entering the structure.  If you suspect the water intrusion is gutter related, contact a gutter cleaning company.

Step 2:  Perform water remediation:  Open affected areas to perform drying and to prevent mold.  Install drying equipment and apply anti-microbial to discourage mold growth.  Caution:  If you are unsure about your property's lead paint or asbestos status, test first before any demolition.

Step 3:  Perform repairs to affected areas.  Always research your contractors make sure they hold valid licensing.

Rain affected ceiling in San Jose, Ca

2/11/2021 (Permalink)

affected ceiling in bathroom after a rainning day bathroom ceiling affected

We at SERVPRO of SW San Jose are here to help the South Bay with cleanup from this week's storms.  Whether you suffer from a small roof leak to a complete house flood, we can help you.

Should you suffer water intrusion into your home, here are some important does and don't (apply for clean water situations such as rain intrusion)

1.  Catch water intrusion if possible in item such as a bucket.

2.  Remove excess water by mopping & blotting

3.  Remove and prop up wet upholstery cushions for drying

4.  Place aluminum foil or wood blocks under furniture legs.

5.  Hang  furs and leather goods to dry separately at room temperature.

6.  Remove Oriental or colored rugs from wet carpeting

7.  Do NOT use a regular vacuum to remove water.

8.  Do not turn on ceiling fixtures if ceiling is wet, and keep out of wet areas where ceilings are sogging from retained water.

9.  Do not leave books, magazines, or colored items on wet carpeting.