SERVPRO SW San Jose helping
This week a customer telephoned us to report that her kitchen hardwood has been gradually discoloring over several months, in particular over a high traffic area. They were at a loss as to what was causing the discoloration. They contacted their insurance agent and he suggested to call us for a no-obligation inspection.
We sent out a technician who performed a moisture mapping of their floor. He determined not only was there water present under the floor, but also under the carpeting of the family room that is located adjacent to the kitchen.
Our tech carefully peeled back the carpeting to discover a crack in the customer's concrete foundation where water was emanating from.
No customer ever wants to hear the news there is a crack in their foundation - but boy was she relieved to finally know the cause!